BILLING AND PAYMENTS

The Front Page of every Invoice will Include: 

    •  Previous Balances
    •  Payments Received
    •  New Charge amounts
    •  Total Balance Due
    •  New Invoice Charges
    •  Total Account balance
    •  Issue/Due Dates
    •  Summary of Service Type Totals
    •  GST
    •  Payment methods 

All additional pages will include summaries of specific charges for each service. 

Billing Options
Better Telecom has invoices available in the following options:

    •  Email Invoice
    •  Postal Invoice
    •  Online

All invoices are released on the 1st of every month in all formats.

Postal invoices are all sent from Sydney and take on average 2-3 business days to be received. If you are in rural country area you may experience longer delays in post. A $3.50 charge will be included on any invoice issued by post. Itemisation of individual calls is only available online at our user self-help system. 

No charges are applicable for the issue of email and online invoices. To gain access to the online system you must contact Better Telecom on 1800 799 904. 

Email invoices will include itemisation of any timed calls. You will need to access the Better Telecom online system to view itemisation of untimed calls 

Billing Period
Better Telecom will always issue an invoice on the 1st of every month (including weekends and public holidays) with a due date of the 14th of the same month. Each invoice will include any calls/charges for usage in the previous month plus any additional charges that may have been missed in the previous 6 months.

Monthly Access Fees and Service & Equipment charges are always charged for the month in advance. If you connected any service midway through the month a once off pro-rata charge for the time connected will appear on the next invoice plus a full monthly charge.

Any special discounts or offers will be included and itemised on the monthly invoice.

Payment Options
Better Telecom provides the following payment options:

Credit Card: Call our office on 1800 799 904 or enter your details in the form below. One off payments can be made from a credit card. Automatic payment from a credit card can be set up on the due date by authorising this over the phone or requesting a direct debit form.

Direct Debit: Automatic payment from a bank account on the due date. Only funds issued on an invoice will be debited from your bank account. You will always receive an invoice first and payment will be debited 14 days after the invoice issue date. A direct debit form must be filled out for this and returned to Better Telecom with your BSB and account number included. Download the form for direct debit

BPAY: Make a payment directly from your bank account to Better Telecom. This can be controlled through your Internet Banking or over the telephone with your bank. Please also see www.bpay.com.au

Australia Post Payment: Make payment over the counter using CASH or EFTPOS at your local post office using the barcode on the front of your invoice original invoice. A $2.50 administration fee is charged by Australia Post for this service and will be added to your next Better Telecom invoice. Please note this service is provided by SafePayMe.com and will display SAFEPAYME as you pay at the Australia Post counter. Credit card is not available over the counter at Australia Post.

Cheque: Send all cheque payments to Better Telecom Pty Ltd, Level 6, 162 Goulburn Street, East Sydney NSW 2010. Please make all cheques payable to Better Telecom Pty Ltd and ensure your account number is included.

Note: Better Telecom does not charge any additional merchant fees for payment of telecommunication services using Credit Card, Direct Debit, B-pay or Cheque.

Transfer of Ownership 
If you are:
    •  Selling your business to a new owner or
    •  Moving out of a home premises and wish to transfer the telephone lines to a friend or new tenant,
you will need to fill out a transfer of ownership forms.

This will ensure the Phone/Internet services are maintained using the same telephone numbers. A new account will usually be open in our billing system under the new owners details. 

If you are only changing contact people on the account such as when an employee leaves your business, you will not need to fill out a transfer of ownership form. You will simply need to add the new employees as contacts on the account.


Please note that both the original owner and previous owner will be required to sign these forms. If either party does not sign these forms then the account will remain in the original owners name and they will continue to incur charges.

The transfer of ownership will commence within 24 hours of the forms being returned to Better Telecom. If you provide the transfer forms late after a business is sold, then the charges will remain on the old owners account until the forms are received. A transfer of ownership cannot be backdated in time. It’s best to have these forms ready to be signed at the time of business exchange.