Activating Your Sim Card
To activate your Better Telecom Sim card you must contact Better Telecom customer service on 131501. Only the account or authorised contact on the account can activate the SIM card.
If you are porting your existing number from another service provider the porting time will take approximately 1 – 24 hours to port. Most provider ports are completed within a 1 hour time frame. Your port request may reject if you have supplied the incorrect account number of date of birth.
BYO Handset
If you choose to connect on a Sim card only plan and supply your own handset you must:
- Make sure your telephone handset is not locked to a network that would block an Optus mobile sim card
- Advise your sim card size of: – Standard SIM
- Ensure the handset allows access to the 3G 2100Mhz/900Mhz frequencies
– Micro SIM
– Nano SIM
Handsets supplied with pre-paid packages from Telstra and Vodafone will not work on a Better Telecom Optus Sim card. These handsets typically block other mobile networks from being used with the phone. You will need to request an unlock code.
How do I unlock my handset?
If you are using a handset supplied from another provider that is network locked, you will need to contact the service provider’s customer service and request an unlock code. This code cannot be obtained or supplied by Better Telecom. Better Telecom handsets provided are not network locked.
Diverting calls to other numbers
With this option all your calls will automatically be diverted to another number.
To activate dial: * * 2 1 * <10 Digit phone number> # then press “SEND”.
To de-activate dial: # # 2 1 # “SEND”.
VOICEMAIL - 321
Voicemail is your mobile's automated answering service. If you are unable to answer your mobile phone, with Voicemail the caller can leave a message. Just like a traditional answering machine, the caller will hear your greeting and if they choose, leave a message. It's that simple.
To make sure you don't miss that important message, all messages not listened to are kept for 14 days.
Plus, should you wish to refer back to a message; all read ones are kept for 7 days.
Setting up your Voicemail From your mobile phone
1. Dial the 321 Voicemail Access Code and press “SEND”.
2. A recorded voice will then guide you through the Voicemail tutorial.
This will assist you to:
a) Change your user setting and record your personal greeting.
b) Change your Voicemail PIN code.
c) Record your name
Setting up your Voicemail from a landline phone:
1. Dial 1 3 3 3 2 1 or 0 4 1 1 0 0 0 3 2 1
2. You will be asked by a recorded voice prompt to enter your full mobile
phone number, followed immediately by the # button.
3. You will then be asked to enter your 4 - 9 digit PIN followed by the #
button. The default PIN is the last 4 digits of your mobile
phone
number
(unless you have changed it).
4. A recorded voice will then guide you through the Voicemail tutorial.
This will assist you to:
a) Change your user setting and record your personal greeting.
b) Change your Voicemail PIN code.
c) Record your name.
Voicemail Message Retrieval
Voicemail messages can be retrieved from either your mobile phone or any other touch tone phone.
Voicemail Message Retrieval From your mobile phone
The message-waiting indicator will advise you that a message has been received:
1. Dial 3 2 1 and press “SEND”.
2. Your messages will be played in the order in which they were received.
3. After each message, follow the recorded voice prompt options menu.
The following options are available:
a) Press 6 To return the call (dials the caller's phone number)
b) Press 7 To replay the message
c) Press 3 To delete the message
d) Press 5 To save the message (maximum 14 days)
e) Press 9 To exit the system or return to the main menu
Note: Better Telecom recommends you delete your messages after you have listened to them. These short messages use up your mobile phone's message memory, so you will need to delete them regularly. If in doubt, refer to your mobile phone user guide for details.
Voicemail Message Retrieval from a landline phone
1. Dial 1 3 3 3 2 1 or 0 4 1 1 0 0 0 3 2 1
2. A recorded voice prompt will ask you to enter your full mobile phone number followed immediately by the # button.
3. You will then be asked to enter your 4 - 9 digit PIN followed by the # button. The default PIN is the last 4 digits of your mobile phone number
(unless you have changed it).
4. Voicemail will begin playing your message(s). After each message, follow the recorded voice prompt options
Voicemail Access from Overseas
To retrieve your messages whilst overseas:
Dial the international access code, or enter + then 6 1 4 1 1 0 0 0 3 2 1
Voicemail Wake-Up / Reminder Call
Need to get up for an important meeting? Then use your Voicemail as a wake-up or reminder service.
Simply program the service to call your mobile phone at a nominated time of day, or schedule a call to be made regularly from Monday to Friday.
Set up a Voicemail Wake-Up/Reminder Call
1. Dial 3 2 1
2. Once you have listened to your Voicemail messages:
a) Press 8 for user options, or
b) Press 2 for call schedule options.
3. Follow the voice prompts to set a wake-up or reminder call:
a) For Set Up Options Press 4
b) For Wake-Up Call Press 8
Voicemail Call Return
Need to return a call? With Voicemail Call Return you may be able to call the person who has left a message in your Voicemail box.
Using Voicemail to return a call
With Voicemail, the system will identify whether a caller's number has been left with the message.
1. Dial 3 2 1
2. Once you have listened to your messages,
3. Press 6 for user options.
4. Press #
5. A recorded message will then read the number to be dialled. To confirm you wish to call this number simply press 1
6. Alternatively, you can call another number by entering the number you wish to call (including the area code), and then press #
7. Voicemail will dial the number and connect the call.
8. At the end of the call either wait, or press * * to be returned to Voicemail and listen to the remainder of your messages.
Note: The Call Return facility is only available when the Caller ID is captured or the number is entered by the caller at the end of their Voicemail message. This service is only available when retrieving messages from your mobile phone handset.
Diverting Calls to your Voicemail
There are a number of diversion options available with Voicemail.
Note: When your mobile phone is unreachable, engaged or unanswered, the call will automatically be diverted to your Voicemail.
Cancelling Pre-existing Diversions
Prior to activating a new diversion we suggest that you cancel your pre-existing Diversions.
To cancel pre-existing diversions dial: # # 0 0 2 # then press "SEND"
Diverting calls to Voicemail with "no answer"
With this option your unanswered calls will automatically be diverted to Voicemail.
To activate dial: * * 6 1 * 3 2 1 # then press “SEND”.
Diverting calls to Voicemail if "not reachable"
Your calls will automatically be diverted when your mobile phone is switched off or not in a mobile coverage area.
To set up this diversion dial: * * 6 2 * 3 2 1 # then press "SEND"
Diverting calls to Voicemail if "engaged"
With this option your calls will automatically be diverted when you are on another call.
To set up this diversion dial: * * 6 7 * 3 2 1 # then press "SEND"
Note: Any activation of Call Hold/Wait will override this particular diversion.
Unconditional call divert to Voicemail
If you wish to have all your calls diverted to Voicemail, no matter what the situation, then this is the option for you.
To set up this diversion dial: * *
2 2 * 3 2 1 # then press "SEND"
Cancelling Diversions
To cancel your selected diversions, dial: # # call diversion option #, then press "SEND"
Change the number of rings before diversion
This function will change how long the phone will wait before diverting.
To adjust this complete the following: * * 61 * 321 * * 30 # SEND where 30 is the time in seconds before diverting to voicemail.
Voicemail Hints
With Voicemail 321 access, you can navigate whilst listening to your messages.
To rewind messages:
1. Press * to back up 8 seconds in the message.
2. Press * * or 7 to play message from the beginning.
3. Press * * * to replay previous message.
To fast forward messages:
1. Press # to go forward 8 seconds in the message.
2. Press # # to skip to the end of the message.
Other hints: Press 1 to pause.
Voicemail Call ReCall
Never miss caller information with Voicemail Call ReCall. When a caller diverts to your Voicemail and hangs up during the greeting, Voicemail Call ReCall captures the call information and sends it to you via SMS. With this system you can:
• Receive notification of a caller's number to your mobile phone via an SMS message making it quick and easy to return a call.
• Return the call or send an SMS message.
• Voicemail Call ReCall is simple for you to activate and deactivate.
Voicemail Call ReCall is automatically activated, free of charge, when you activate your mobile service.
Once you receive an SMS with a caller's number you can return the call immediately or return an SMS.
Note: The Voicemail Call ReCall service will not work if you do not have Voicemail activated on your mobile service.
Turning the Voicemail Call ReCall service on and off via SMS
1. SMS “ON” or “OFF”
2. Send to 147
To turn Voicemail Call ReCall on via your mobile phone
1. Dial 147
2. Listen to welcome announcement
3. Listen to instruction
4. Press 1 to activate
To turn Voicemail Call ReCall off via your mobile phone
1. Dial 147
2. Listen to welcome announcement
3. Listen to instruction
4. Press 2 to deactivate
Missed Call Service (MCS)
The Missed Call Service (MCS) is an alternative to Voicemail and captures the Caller ID of incoming calls when you are un-contactable. It then sends an
SMS message to your mobile phone that includes the captured Caller ID, date and time of the missed call.
Un-contactable in the missed call service includes:
• No Answer.
• Busy (for example: Call Waiting not active or all lines are busy).
• Out of mobile coverage.
• Mobile phone turned off.
• Rejected call, for example a forced diversion.
MCS is automatically activated, free of charge, when you connect your mobile service.
Turning the Missed Call Service on and off via SMS
1. SMS “ON” or “OFF”.
2. Send to 159.
3. Receive SMS message:
a) “Free Msg. To turn Missed Call Service on or off, send ON or OFF to 159. You will not be charged to change your Missed Call Service Settings.”
b) “Free Msg. Thank you. Your Missed Call Service, request has been received and will be processed.”
c) “Free Msg. Thank you. There was a technical problem processing your Missed Call Service request. Your request was not received.
Please try again.”
d) “Free Msg. Missed Call Service is not available to you yet. You will receive the Missed Call Service in the near future and get a welcome
SMS once activated.”
Turn MCS on via your mobile phone
To turn MCS on via your mobile phone
1. Dial 159.
2. Listen to welcome announcement:
3. Listen to instruction.
4. Press 1.
5. Listen to confirmation that service will be switched on the next working day.
6. Hang up.
Turn MCS off via your mobile phone
To turn MCS off via your mobile phone
1. Dial 159.
2. Listen to welcome announcement.
3. Listen to instruction.
4. Press 2.
5. Listen to confirmation that service will be switched off the next working day.
6. Hang up.
SHORT MESSAGE SERVICE - SMS
Your mobile phone no longer only provides voice related communication. With SMS, if you can't talk, then let your fingers do it for you - send a text message instead. With the facility for up to 160 characters, send a message to any other mobile phone within Australia*. Even if that person's mobile phone is busy or turned off, they will still receive your message. As your mobile phone number will also be sent with your message, the recipient can respond easily and quickly.
Sending a Message using SMS
1. Using the menu on your mobile phone, enter the “Messages” or “Mail” section, then press “OK”.
2. Select the “Send/Create/New” text messages option, then press “OK”.
3. Key in the message using your keypad.
4. Press “SEND”, “OK” or “YES”.
5. Enter the mobile phone number you want the message delivered to.
6. Select “OK” or “SEND”.
Receiving an SMS Message
1. If you have the MWI (Message Wait Indicator) * on your mobile phone then you have received a message.
2. Choose the “READ” option and then erase, reply or save the message.
International SMS
SMS your overseas friends and family
You can now send an International SMS* to friends and family abroad. International SMS is the quick, cheap and easy way to send text messages
(up to 160 characters) to compatible digital handsets on overseas networks. It’s the perfect way to bridge the distance and stay in touch.
To send an International SMS dial + [country code] [mobile number minus the first digit].
(Pressing + on your phone should automatically dial the international access code. On most phones the + is located on the button with the *).
Note: when dialling an international mobile number you drop the first digit of the mobile number.
* International SMS is possible provided the overseas network has an International SMS agreement with ONEMobile/Optus. Message charges are
incurred on sending the message, regardless if successfully delivered or not. It may take up to eight days from the original send date for the message charges to be applied.
SMS Message Centre numbers
+61411990000
+61411990001
+61411990003
MULTIMEDIA MESSAGING SERVICE - MMS
The Multimedia Messaging Service (MMS), as its name suggests, offers the ability to send messages comprising a combination of images, sounds, animations, text (with no character limit) and video to MMS capable handsets.
Where can I send MMS?
1.To another mobile phone - If MMS is not set up on the mobile you are sending an MMS to, it will be received as a SMS text message with a Web URL, a login and password for online access.
2.To an email address.
How do I set up my MMS handset?
Before you use MMS, you need to follow the handset user guide instructions to set up the handset settings. Then contact Better Telecom on 131501 and request that MMS/PXT has been enabled on the service.
Generic MMS settings
APN: mms
Username: (blank)
Password: (blank)
MMSC: mmsc.optus.com.au:8002
Proxy: 61.88.190.10:8070
CALL HOLD/WAITING
Waiting for an important call? If you are on your mobile phone and another call comes through, with Call Hold/Wait you will immediately be alerted by a special tone.
Simply put your current call on hold and take the second one. You can then alternate between the two. If necessary, you can even put your current call on hold to make a new one.
Using Call Hold/Wait
If you are on a call and another one comes through you will hear a stuttered beep tone in the background. If you wish to place the first call on hold and answer the second, simply press the “SEND” button. To switch between calls, simply keep pressing the “SEND” button.
CALLER ID
When your mobile phone rings, you no longer need to guess who it is. With Caller ID the phone number of the caller will appear on your screen. You can choose to take the call or divert it to one of your messaging alternatives. Plus, if the person who is calling has their name and phone
number recorded in your mobile phone's memory, then in most cases their name will be displayed.
Caller ID allows you to screen your calls and decide:
1.Which calls to answer, which to call back later and which to pass to Voicemail
2.Whether to use the Call Hold/Wait option
Note: Caller ID may not be available from all sources, or the caller may choose to block their number from being sent.
How to Use Caller ID
With Caller ID you have the following options:
1. Your mobile phone number to appear each time you make a call – the default option.
2. Your mobile phone number to be blocked on a call by call basis - simply dial 1 8 3 1 before the number you are calling.
3. Your mobile phone number to be permanently blocked - please call Better Telecom to have this set up.
124 YES (DIRECTORY ASSISTANCE)
Need a number? 124 YES is your answer. Simply dial 1 2 4 9 3 7 or 1 2 4 9 2 7 and a 124 YES operator will instantly connect you to almost any publicly listed directory number in Australia (excluding 0055, 1900, 1800, 13 and 1300 numbers). Plus, you'll not only be connected, but the number will also be sent straight to the screen of your mobile phone for future reference. As 124 YES is a premium service, a connection fee applies in addition to the standard rate for the connected call. The charges will vary depend on your work request.
INTERNATIONAL ROAMING
International Roaming allows your mobile phone to make and receive calls in over 170 countries around the world. International Roaming is not automatically provided to customers upon activation of your mobile service.
To activate the service:
• You must download the attached form here
• Fill out all details and return via fax, post or email.
• Better Telecom will require you to undergo a credit assessment.
• Your account must have been with Better Telecom for a minimum period of 6 months.
• Your account must have been paid on time and have no outstanding balance.
Verbal or email requests to switch on International Roaming will not be accepted. The form listed above must be signed and returned via fax, post or email scan to obtain International Roaming.
Note: To ensure the international roaming service is available upon commencement of your travel, please email your travel dates to [email protected] prior to leaving Australia. If you require assistance with your mobile International Roaming whilst overseas please call Better Telecom on +61292603501 or email [email protected]
International Roaming Pricing
It should be noted that pricing for international roaming is expensive! Regular call charges, call allowances and data allowances do not apply as it is more expensive to provide the service. If you use your mobile phone overseas it will be using a 3rd party mobile tower. For this reason you will be charged for:
• Calls/SMS/MMS/Internet made from your mobile to local areas in your travelled country
• Calls/SMS/MMS/Internet made from your mobile back to Australia
• Calls/SMS/MMS/Internet received by your mobile whilst overseas
• Any data sent and received by mobile applications on your mobile accessed by yourself
• Any data sent and received by mobile applications on your mobile without your knowledge
For these reasons your bill can be very expensive. Any of the usage of your mobile will be charged on top of your monthly access fee. This will not count towards your Unlimited calls or included call/data allowance. Social Networking will also not be free/unlimited on International Roaming and will incur fees for data usage.
You will also have no control over who will call you from Australia as they will dial your regular Australian mobile phone number. The phone will be connected to you as per normal and you will be charged for that incoming call or SMS.
Better Telecom recommends where possible that you purchase a local pre-paid sim card in your travelled country and advise your key contacts of your temporary overseas telephone number. You could still activate International Roaming as a back-up on your mobile service but change the sim card to a local pre-paid number. This way your friends and business contacts will not randomly call you without consideration to your roaming costs.
How do I monitor International Roaming Usage whilst overseas?
You can monitor your usage whilst you are overseas by using the Better Telecom self-help portal at www.BetterTelecom.com.au and selecting “Log in” from the top right-hand corner. You will need to obtain log in details by calling Better Telecom on 131501 before you leave Australia.
Please note your international roaming usage is not updated live. International Roaming is not received by Better Telecom until a minimum period of 24-48 hours after the call or data is utilised.
WAP/GPRS
WAP (Wireless Application Protocol) allows WAP capable mobile phones, PDA's (Personal Digital Assistant) and other capable wireless devices to access Internet based WAP pages.
How does WAP GPRS work?
WAP GPRS uses GPRS (General Packet Radio Service), which transmits data in packets of information and usage is charged based on the data volume instead of the time you are connected.
What information can I view with WAP?
It is important to point out that this is not about accessing the Internet from your mobile phone, but accessing pages that have been written specifically for WAP. From your WAP phone you can access email, sports results, the latest news, weather reports, receive updates on the latest stock prices, movie times, chat, last minute flights and accommodation, download ringtones, games, pictures and more.
How do I set up my WAP handset?
Before you use WAP over GPRS, you must have a WAP/GPRS capable handset followed by the correct WAP handset settings.
Use the following link to configure your handset for WAP/GPRS access: http://optusau.wdsglobal.com/
Generic WAP/GPRS settings
APN: internet
Username: (blank)
Password: (blank)
DNS: - 202.139.83.3, 192.65.91.129
PREMIUM SERVICES (including Premium SMS)
Premium Services are content or live advice services which can be accessed by making a phone call, by messaging (e.g. SMS) or via data connection from your mobile phone. Premium Service numbers usually start with 188X, 19X, 190X, or an international number, for example 0011.
Examples of Premium Services are psychic lines, weather services, voting lines for TV shows, competition lines, chat services, ringtones, or adult services. Premium Services can also include high school test result hotlines.
Proprietary network services such as Optus Zoo also offer access to Premium Data Services. Examples of such Premium Services include news updates, sports or weather reports, ringtones, wallpapers or games.
Important points to note before subscribing to a Premium Service:
a) Always read the terms and conditions before signing up to the service.
b) Take note of how to unsubscribe or stop the messages, before subscribing to the service.
You can request to block access to premium mobile services by contacting Better Telecom on 1800 777 055. A block can be placed on the service to stop these calls from being accessed. If you choose to block premium mobile services your access to International Calls will also be blocked. If you unblock International calls you will be allowed to access Premium mobile services.
What Are the different SIM Card Sizes?
There are currently 4 different SIM card sizes which are known as "Form Factors".
These are as follows:
Standard Sim(1FF): The original sim card size which is the same size as a credit card. This size is no larger used.
Mini Sim(2FF): The standard sized SIM currently used by mobile phone around the world.
Micro Sim(3FF): As used by the Samsung Galaxy S3 & S4 plus the Iphone 4 & 4S.
Nano Sim(4FF): The smallest SIM available currently only used on Iphone 5.
What settings do I need to adjust in my Blackberry handset to access the Internet?
Please enter the following settings in your Blackberry Phone:
Website: http://networker.optus.net.au/wap/index.wml
APN: Internet
Gateway Proxy IP: 202.139.83.152
Port: 9201
MMS Settings:
Website: http://mmsc.optus.com.au:8002/
APN: MMS
Gateway Proxy IP: 61.88.190.10
Port: 9201
How do I monitor my data usage on my Android phone?
Please download the following handy guide which has been developed especially for Android Mobile phone users HERE.
