Do I receive itemisation of the calls to my inbound service number?
Answer : Your monthly invoice will contain itemisation of each call which has been received on your inbound service number. Within each call listing you will see the following:
• Call Duration
• Type of call: local, national, mobile or international call
• Call Charge: the total cost of the call less any allocated free time.
• Customer Number: the first 6 digits of every customer`s telephone number who called your inbound service.
Can I obtain a list of every telephone number that has called my inbound service?
Answer : Your monthly invoice displays the first 6 digits of the telephone number of every call received via your inbound service number. The remaining four digits of the service number are with held as per the requirements of the ACMA and Privacy Act.
Can I obtain a list of missed and busy calls to my inbound service?
Answer : An additional report can be generated which shows both successful and unsuccessful calls to your service. This report will still withhold the last four digits of the service number. It is often used by businesses to assess staffing requirements during and outside of business hours.
What is a 0800 Freelink service number?
Answer : A 0800 Freelink number is very similar to the workings of a 13/1300/1800 number except it is designed for receiving calls from international callers. The 0800 number is dialled by the caller overseas and the call is diverted back to your local answering point in Australia. The caller often receives the call for free like a 1800 number and the owner of the service is charged by the minute for the call.
Who would use a 0800 Freelink Service?
Answer : Any business who receives calls from overseas may use a 0800 Freelink service. Callers are normally hesitant to call an international call. When they are provided with a 0800 number they often receive the international call as a free call. The owner of the service pays for the international call charges.
What countries can you provide 0800 Freelink number access to?
Answer : Bahrain, Belgium, Canada, China, Cyprus (Greek), Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Korea South, Macau, Malaysia, Netherlands, New Zealand, Norway, Palestinian, Territories, Philippines, Singapore, South Africa, Sweden, Switzerland, Taiwan, Thailand, UK and USA.
Can I port my existing 0800 number to teleMates?
Answer : Yes if the inbound service number is on the Optus or Telstra network.