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SUPPORT

Fixed Wire PSTN
Fixed Wire PSTN Other Support Information
Other Support Information
The following are handy codes you may require on your fixed wire service:
  • Call Forward
    1. Call Forward Immediate

      2. Turn On
      To divert all incoming calls to your service:

      Lift Handset * 21 Telephone Number # Hang Up

      Turn Off
      To cancel the Call Forward Immediate function:

      Lift Handset # 21 # Hang Up

    2. Call Forward Busy

      3. Turn On
      To divert all incoming calls if your service is busy:

      Lift Handset * 24 Telephone Number # Hang up

      Turn Off
      To cancel the Call Forward Busy function:

      Lift Handset # 24 # Hang Up

      Check If Active
      To check if Call Forward Busy is active:

      Lift Handset * # 24 # Announcement

    3. Call Forward No Answer

      4. Turn On
      To divert all incoming calls if your service is busy:

      Lift Handset * 61 Telephone Number # Hang up

      Turn on and set time
      To divert all incoming calls if your service is busy:

      Lift Handset * 61 Telephone Number * Time in seconds # Hang up

      Turn Off
      To cancel the Call Forward No Answer function:

      Lift Handset # 61 # Hang Up

      Check If Active
      To check if Call Forward No Answer is active:

      Lift Handset * # 61 # Announcement

  • Call Waiting
    Call waiting is designed to notify you if another caller is attempting to call you, whist you are on another call. A low level beeping noise will be audible through your handset whilst you are on another call.

    • Turn On
    To turn ON call waiting, lift your telephone handset and type * 43 #

    Turn Off
    To turn OFF call waiting,lift your telephone handset and type # 43 #

  • Call Return

    • To retrieve your last unanswered call:

    Lift Handset * 10 # Announcement

    The missed call telephone number will be read back.

    If the telephone number is silent or restricted you will not be informed the number.

  • Service Number Identification

    • To identify the telephone number on a telephone line,

    Lift Handset 12722123 Announcement

    The automated operator will read back the telephone number.

  • Long Distance Provider

    • To identify the network your long distance calls are pre-selected:

    Lift Handset 12711 Announcement

    An automated voice operator will inform you of the network.

  • 1900 Service Number Registry
    This service is designed to provide assistance to the general public with the operation of 1900 premium services. If you have been charged for a call to a 1900 service and would like to identify what the service number was for, please call: 1800 035 055

    An operator will inform you of the type of service a 1900 number is providing.
  • Message Bank User Guide:
    Please see the following easy guide designed to assist you with your Messagebank service. <Messagebank Advanced PDF>