SUPPORT

Fixed Wire ISDN
Fixed Wire ISDN Log A Fault Online
Better Telecom Express Online Fault Reporting System To log a fault for the "Fixed Wire PSTN Service" please fill out the following information:

Contact Name*
Company Name
Contact Number*
Contact Mobile Number
Email Address*
   
Please list the inbound service number which is experiencing the fault:
Please select an issue that best describes your fault:
  • I have a buzzing, crackling or other noises on the telephone
  • I can make outgoing calls but cannot receive calls
  • I can receive calls but cannot make outgoing calls
  • I am unable to receive incoming or make outgoing calls
  • I am experiencing issues with transmission of a fax or dial up service.
  • Other issue (please specify)
Additional notes:
Have you performed an isolation test?*
No, Better Telecom recommends you follow the Isolation test at the following link before logging a fault.
Yes

Thank you for logging a fault using Better Telecom´s "Express online fault reporting system".

Your fault has been forwarded to the next available technician for investigation.

If the fault can be resolved remotely from the exchange, a technician will not be required to attend your premises.

Where a technician is required to attend your premises an appointment time will be allocated and forwarded to you on email.