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PRODUCT AND SERVICES
ADSL Online Support Information
Connection & Set Up
How do I connect an ADSL filter?
Connecting an ADSL modem using an Ethernet connection
Connecting an ADSL modem using an USB connection
How do I configure my modem?
What are my ADSL configuration settings?
Security
(a) Viruses
What is an Internet Virus?
How do I get a Virus?
How can I protect my computer from Viruses?
How can my computer be infected with a Virus?
I believe my computer has a virus, what should I do?
(b) Trojans
What is a Trojan?
How do I protect my computer from Trojans?
(c) Internet Dumping
What is Internet Dumping?
Where does Internet Dumping come from?
How can I protect my computer from Internet Dumping?
Is the TIO aware of the issues with Internet dumping?
(d) Windows Security Updates
Connection & Set Up
How do I connect an ADSL filter?
An ADSL filter is always connected in between the socket and the telephone device in your premises. For example If you have a home telephone connected on your premises you will connect the wall socket into the ADSL filter and from the ADSL filter into your home telephone. An example of this is displayed below:
The ADSL filter must not be connected between the wall socket and your ADSL modem. If you do connect an ADSL filter to this cable it will filter out the ADSL signal and you will not be able to use your Internet service.
The filters should be connected to all telephone services in your home/business premises which share the same telephone number. This includes:
Telephones
Fax machines
EFTPOS machines
Dial-up modems
Other telephone services on your premises will not require filters.
Connecting an ADSL modem using an Ethernet connection
To connect your ADSL modem you must ensure you have the following:
One ADSL modem with Ethernet/LAN connection
One ADSL modem power supply
One blue Ethernet cable
One telephone line cable
One computer with built in Ethernet/LAN connection
The following steps should be followed for connecting the hardware:
Unpack the modem, power supply and cables from the box
Plug in the power cable to the ADSL modem and the wall socket
Plug in the Ethernet cable from your computer Ethernet Port to the ADSL modem Ethernet Port
Plus the telephone line connection from the modem into the telephone wall socket which contains the ADSL service.
If your Ethernet socket has a green light located next to the port it should now be lit up acknowledging the connection
The Ethernet network light on the modem should also be lit up.
The WAN light on your ADSL modem should be permanently lit detecting the ADSL signal
Connecting an ADSL modem using an USB connection
To connect your ADSL modem you must ensure you have the following:
One ADSL modem with USB connection
One ADSL modem power supply
One USB cable
One telephone line cable
One computer with built in USB connection
The following steps should be followed for connecting the hardware:
Unpack the modem, power supply and cables from the box
Plug in the power cable to the ADSL modem and the wall socket
Plug in the USB cable from your computer USB Port to the ADSL modem USB Port
Plus the telephone line connection from the modem into the telephone wall socket which contains the ADSL service.
The WAN light on your ADSL modem should be permanently lit detecting the ADSL signal
For configuration of the modem you will need to follow the directions set out in your ADSL modem instruction manual. Better Telecom provides a settings sheet by which contains all details required to complete this set up.
How do I configure my modem?
Each modem set up is different as there are many brands & models on the market. You should refer to your ADSL instruction manual for further guidance.
What are my ADSL configuration settings?
The configuration setting for your ADSL service is supplied on a Better Telecom configuration sheet upon completion of the installation of the service. If you have not received this please contact your account manager on 131501 for further assistance.
Security
a) Viruses
What is an Internet Virus?
A virus is a nasty piece of programming usually disguised as something else that can break through your computer's defenses often causing some damage and automatically spreading to other computer users. There are many versions of viruses. Some will wreak their effect upon execution, some will lie dormant waiting for another software to execute them. Some will look for passwords or credit card details, some overwrite your programs and hard drive, some will be just annoying and reboot your computer once a month.
How do I get a Virus?
One of the most common ways for virus spreading today is via email. If your friends computer is infected, you might receive an email from them with an attachment, with a subject line like "This is so funny" or similar to that. Unaware, you might open that attachment and infect your own machine. Other ways to get viruses are through downloads of files from different sites, such as screensavers, games, utilities. You can get them from malicious web sites through DirectX or Java applications. Not all downloads or sites are nasty ones.
How can I protect my computer from Viruses?
The best way to protect you computer is to install an antivirus program. The program will sit on your computer and scan all files and activity for virus threats. If a virus is detected, a good antivirus program will take the appropriate action to isolate and delete the file from your system. When you install an antivirus program, you must ensure you update the antivirus definitions with the latest viruses protection.
You should also be careful of emails and files received from other people. Often they contain attachments which may be virus infected. You also should avoid opening if you receive an email from someone you dont know.
How can my computer be infected with a Virus?
Viruses can enter your computer a number of different ways. The most common way is via an attachment to an email which is activated by the computer operator opening the file. Viruses can also be found in web pages, file downloads and CD-ROMs. You can also receive a virus if you are on a shared computer network where another computer has become effected in your office.
I believe my computer has a virus, what should I do?
If you believe your computer has a virus you should complete the following:
Ensure you have a current antivirus program installed
Download the latest virus definition updates
Complete a full scan of your computer hard disk
If you believe a virus is still present on the machine you should have it checked by your computer technician.
Do I have to be a Telstra customer to relocate my services?
No, this is not correct. Better Telecom can assist with all areas of your relocation and provide a personal project manager to make the process as simple as possible.
Can I still churn my telephone services to Better Telecom if they have been disconnected by my previous provider?
No your telephone services must be still active for Better Telecom to churn them to a Better Telecom account.
Is Telstra Messagebank 101 available through Better Telecom?
Messagebank 101 is not available through Better Telecom however all other standard Messagebank services are available. Messagebank 101 does not allow you to record your own personalised greeting.
What other services can be activated to my telephone service to enhance the performance?
There are many other available services which can be added to your service for an additional charge including the following:
Messagebank: acts as a phone answering machine on your telephone line with a personalised greeting.
Calling Number Display: Displays the telephone number of the person who is calling on your telephone display.
Line Hunt: redirects a call to the next available telephone service in your office if the mian service number is busy.
EasyCall Call Control: restricts the types of calls that can be made from your telephone service.
EasyCall Multiple Number: Provides you with a second telephone number on one telephone connection. The second telephone number has a distinctive ring.
EasyCall Smart Ring: Lets you identify who is calling by the sound of your telephone's ring. You can select up to three distinctive rings, with up to 15 numbers per ring sound.
There are many other options available. If there is something else you require please feel free to contact our customer service team.
Connection & Set Up
How do I connect an ADSL filter?
Connecting an ADSL modem using an Ethernet connection
Connecting an ADSL modem using an USB connection
How do I configure my modem?
What are my ADSL configuration settings?
Security
(a) Viruses
What is an Internet Virus?
How do I get a Virus?
How can I protect my computer from Viruses?
How can my computer be infected with a Virus?
I believe my computer has a virus, what should I do?
(b) Trojans
What is a Trojan?
How do I protect my computer from Trojans?
(c) Internet Dumping
What is Internet Dumping?
Where does Internet Dumping come from?
How can I protect my computer from Internet Dumping?
Is the TIO aware of the issues with Internet dumping?
(d) Windows Security Updates
Connection & Set Up
How do I connect an ADSL filter?
An ADSL filter is always connected in between the socket and the telephone device in your premises. For example If you have a home telephone connected on your premises you will connect the wall socket into the ADSL filter and from the ADSL filter into your home telephone. An example of this is displayed below:
The ADSL filter must not be connected between the wall socket and your ADSL modem. If you do connect an ADSL filter to this cable it will filter out the ADSL signal and you will not be able to use your Internet service.
The filters should be connected to all telephone services in your home/business premises which share the same telephone number. This includes:
Telephones
Fax machines
EFTPOS machines
Dial-up modems
Other telephone services on your premises will not require filters.
| TOP |
Connecting an ADSL modem using an Ethernet connection
To connect your ADSL modem you must ensure you have the following:
One ADSL modem with Ethernet/LAN connection
One ADSL modem power supply
One blue Ethernet cable
One telephone line cable
One computer with built in Ethernet/LAN connection
The following steps should be followed for connecting the hardware:
Unpack the modem, power supply and cables from the box
Plug in the power cable to the ADSL modem and the wall socket
Plug in the Ethernet cable from your computer Ethernet Port to the ADSL modem Ethernet Port
Plus the telephone line connection from the modem into the telephone wall socket which contains the ADSL service.
If your Ethernet socket has a green light located next to the port it should now be lit up acknowledging the connection
The Ethernet network light on the modem should also be lit up.
The WAN light on your ADSL modem should be permanently lit detecting the ADSL signal
| TOP |
Connecting an ADSL modem using an USB connection
To connect your ADSL modem you must ensure you have the following:
One ADSL modem with USB connection
One ADSL modem power supply
One USB cable
One telephone line cable
One computer with built in USB connection
The following steps should be followed for connecting the hardware:
Unpack the modem, power supply and cables from the box
Plug in the power cable to the ADSL modem and the wall socket
Plug in the USB cable from your computer USB Port to the ADSL modem USB Port
Plus the telephone line connection from the modem into the telephone wall socket which contains the ADSL service.
The WAN light on your ADSL modem should be permanently lit detecting the ADSL signal
For configuration of the modem you will need to follow the directions set out in your ADSL modem instruction manual. Better Telecom provides a settings sheet by which contains all details required to complete this set up.
How do I configure my modem?
Each modem set up is different as there are many brands & models on the market. You should refer to your ADSL instruction manual for further guidance.
| TOP |
What are my ADSL configuration settings?
The configuration setting for your ADSL service is supplied on a Better Telecom configuration sheet upon completion of the installation of the service. If you have not received this please contact your account manager on 131501 for further assistance.
Security
a) Viruses
What is an Internet Virus?
A virus is a nasty piece of programming usually disguised as something else that can break through your computer's defenses often causing some damage and automatically spreading to other computer users. There are many versions of viruses. Some will wreak their effect upon execution, some will lie dormant waiting for another software to execute them. Some will look for passwords or credit card details, some overwrite your programs and hard drive, some will be just annoying and reboot your computer once a month.
How do I get a Virus?
One of the most common ways for virus spreading today is via email. If your friends computer is infected, you might receive an email from them with an attachment, with a subject line like "This is so funny" or similar to that. Unaware, you might open that attachment and infect your own machine. Other ways to get viruses are through downloads of files from different sites, such as screensavers, games, utilities. You can get them from malicious web sites through DirectX or Java applications. Not all downloads or sites are nasty ones.
| TOP |
How can I protect my computer from Viruses?
The best way to protect you computer is to install an antivirus program. The program will sit on your computer and scan all files and activity for virus threats. If a virus is detected, a good antivirus program will take the appropriate action to isolate and delete the file from your system. When you install an antivirus program, you must ensure you update the antivirus definitions with the latest viruses protection.
You should also be careful of emails and files received from other people. Often they contain attachments which may be virus infected. You also should avoid opening if you receive an email from someone you dont know.
How can my computer be infected with a Virus?
Viruses can enter your computer a number of different ways. The most common way is via an attachment to an email which is activated by the computer operator opening the file. Viruses can also be found in web pages, file downloads and CD-ROMs. You can also receive a virus if you are on a shared computer network where another computer has become effected in your office.
| TOP |
I believe my computer has a virus, what should I do?
If you believe your computer has a virus you should complete the following:
Ensure you have a current antivirus program installed
Download the latest virus definition updates
Complete a full scan of your computer hard disk
If you believe a virus is still present on the machine you should have it checked by your computer technician.
| TOP |
Do I have to be a Telstra customer to relocate my services?
No, this is not correct. Better Telecom can assist with all areas of your relocation and provide a personal project manager to make the process as simple as possible.
| TOP |
Can I still churn my telephone services to Better Telecom if they have been disconnected by my previous provider?
No your telephone services must be still active for Better Telecom to churn them to a Better Telecom account.
| TOP |
Is Telstra Messagebank 101 available through Better Telecom?
Messagebank 101 is not available through Better Telecom however all other standard Messagebank services are available. Messagebank 101 does not allow you to record your own personalised greeting.
| TOP |
What other services can be activated to my telephone service to enhance the performance?
There are many other available services which can be added to your service for an additional charge including the following:
Messagebank: acts as a phone answering machine on your telephone line with a personalised greeting.
Calling Number Display: Displays the telephone number of the person who is calling on your telephone display.
Line Hunt: redirects a call to the next available telephone service in your office if the mian service number is busy.
EasyCall Call Control: restricts the types of calls that can be made from your telephone service.
EasyCall Multiple Number: Provides you with a second telephone number on one telephone connection. The second telephone number has a distinctive ring.
EasyCall Smart Ring: Lets you identify who is calling by the sound of your telephone's ring. You can select up to three distinctive rings, with up to 15 numbers per ring sound.
There are many other options available. If there is something else you require please feel free to contact our customer service team.
| TOP |
