PRODUCT AND SERVICES

ADSL Log A Fault Online

Better Telecom Express Online Fault Reporting System
To log a fault for the "ADSL Service" please fill out the following information:
Contact Name*
Company Name
Contact Number*
Contact Mobile Number
Email Address*
   
Please list the inbound service number which is experiencing the fault:
Please select an issue that best describes your fault:
  • I have a buzzing, crackling or other noises on the telephone
  • I can make outgoing calls but cannot receive calls
  • I can receive calls but cannot make outgoing calls
  • I am unable to receive incoming or make outgoing calls
  • I am experiencing issues with transmission of a fax or dial up service.
  • Other issue (please specify)
Additional notes:
Have you performed an isolation test?*
No, Better Telecom recommends you follow the Isolation test at the following link before logging a fault.
Yes

Thank you for logging a fault using Better Telecom’s “Express online fault reporting system”.
Your fault has been forwarded to the next available technician for investigation.
If the fault can be resolved remotely from the exchange, a technician will not be required to attend your premises.
Where a technician is required to attend your premises an appointment time will be allocated and forwarded to you on email.